Privacy Policy

Privacy Policy

Purpose

This policy provides that the information submitted to the First West Foundation (the “Foundation”) is used only for the purposes stated and is set out in this Privacy Policy. The Foundation adheres to the highest standards of confidentiality as outlined herein, within its Code of Conduct Policy and Confidentiality Policy.

Effective date

This policy, as amended from time to time, is effective as of November 30, 2021.

 Owner

This policy is owned by the Foundation. Changes may not be made to this policy without the approval of the First West Foundation Board of Directors (the “Foundation Board”).

Policy Statement

What is personal information?

Personal information is information that identifies you. It includes your name and address, your email address, and identification numbers such as your driver’s license number. The Foundation only collects personal information from you by fair and lawful means and for legitimate and necessary reasons.

We collect your information to:

  • Process your donations.
  • Update you with communications about how your contributions are making a positive impact in our communities.
  • Provide you with charitable receipts.

What personal information do we collect?

For the First West Employee Giving Program

  • Employee ID #
  • First Name
  • Last Name
  • Email Address
  • Full Time or Part Time
  • Region
  • Location

Non-First West Employees Donor Program

  • First Name
  • Last Name
  • Member # (if applicable)
  • Address
  • Email

Consent to disclose

By providing your consent on the Foundation Donor form when donating, you consent to the Foundation sharing your name and pledge amount with charities you have selected to receive your donation.

​Right to Access your Personal Information

You have the right to access the personal information maintained about you in the Foundation’s records. You may also submit documentation to correct inaccuracies or provide written comments in disagreement with any material contained in your personal file. To view your personal records, address your request, in writing to sbyrom@firstwestcu.ca.

Questions or concerns about privacy?

If you have any questions or concerns about First West Foundation’s Privacy Practices please contact Susan Byrom, Executive Director at sbyrom@firstwestcu.ca. You may also address your request, in writing to our Privacy Officer at the contact information below.

If you have a complaint regarding the actions of First West Foundation and/or one of its board members, committee members, volunteers or team members, we encourage you to contact our Executive Director to discuss your concerns. A copy of our complaint handling procedure is published below under Resolving Your Complaint.

Privacy Officer
First West Credit Union
3rd Floor, 184 Main Street
Penticton, BC V2A 8G7
Phone: 250-490-2735

Toll-Free: 1-833-215-9192
E-mail: privacyofficer@firstwestcu.ca

Review Cycle

This policy will be reviewed by the Foundation Board annually.

Resolving Your Complaint

Should you have a complaint about the actions, or lack of action, by one or more of First West Foundation’s team members or volunteers acting on our behalf, you may let us know in the following ways:

You can file a complaint in writing by mail, email, as well as verbally by phone or in person at our office. We will respond to a complaint received in writing within two business days to let you know we received it. You will then receive a full response within one week, and a final review and response within 30 days from when you filed the complaint.

When filing a complaint, please let us know:

  • Your name and the best way to contact you
  • The reason for your complaint
  • A description of the circumstances around the complaint
  • Any suggested actions or remedies that we can take to resolve the issue

Mail your complaint to:
First West Foundation
Executive Director
200 – 19933 88th Avenue, Langley, BC  V2Y 4K5

Email your complaint or contact via phone:
Susan Byrom, Executive Director
sbyrom@firstwestcu.ca
250-487-7337

Should your complaint be about the actions, or lack of action, of the Executive Director, please contact the First West Foundation Board Chair at privacyofficer@firstwestcu.ca.